Welcome, Guest Create a Case Login

Support Center

No results/Old results are shown in the console

Last Updated: Nov 22, 2016 10:30AM UTC
  • Check the filters in the console - try to reset and see if you can see the new results
  • Check the availability of the DB, check the Reports folder and verify the files are processed
  • Verify that the user who is logged to the console has permissions to the configuration
  • Check the error directory to make sure that the files aren't there
  • Verify that there are no duplicate items name between the user defined and the black-list/compliance
  • Check the analyzer log for error processing SEC file
  • Check the error directory to make sure that the csv isn't there, Error conditions:
ID Error in Analyzer log extension 
1 Size of file {0} is 0. Skipping file... empty 
2 File [{0}] is too old, ignoring. Last date found is {1}. old
3 The size of inventory file {0} is 0. Skipping file InvEmpty 
4 Corrupt file invalid

Contact Us

04daa1f61c437d399c5f3619dce3f387@promisec.desk-mail.com
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete