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INNERspace troubleshooting

Last Updated: Nov 22, 2016 09:16AM UTC

System permissions

  • The INNERspace services should be run by a account that has administrative rights on the server
  • The Sentry credentials need to be Local Admin on the remote endpoints
  • Any user that login into INNERspace has to be part of the EE groups on the INNERspace server
    • EE Admins – administrators to the INNERspace system
    • EE users – can perform everything besides stop/start inspections. The user can modify configurations only when he has permission on the same configuration
    • EE viewers – can only use the console on all its parts with configuration he has permissions on (either drill-down or view which is set in the configuration itself)
  • DB – service account should be DBO of PromisecDB
  • Automation only work with EE Admin privileges

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